Mindora
Complaints

Raise a concern

How to complain

[How to raise a complaint: steps to be confirmed.] You can complain about any part of the service, clinical or non-clinical, through this single route.

Who to contact

Email [complaints email address]. Please include your name, the email on your account and what happened.

Response times

We will acknowledge your complaint within [X working days] and send a full response within [X working days].

If you are not satisfied

You can escalate to [the Parliamentary and Health Service Ombudsman or ISCAS, as applicable]. [Escalation details to be confirmed.]

Mindora Ltd provides the technology. Assessments and treatment are provided by [registered provider name], registered with the Care Quality Commission ([CQC number]).

Start here

Support beyond diagnosis starts here.

Adult ADHD first. Adult autism and child ADHD coming soon.

Register interest

Mindora is not an emergency service.If you are in crisis or at risk, call 999 or go to A&E. For urgent help, call NHS 111. You can talk to Samaritans any time on 116 123, or text SHOUT to 85258.

Mindora Ltd provides the technology. Assessments and treatment are provided by [registered provider name], registered with the Care Quality Commission ([CQC number]).

The Mindora platform is provided by Mindora Ltd, registered in England and Wales, company number 16543991, registered office 128 City Road, London EC1V 2NX. Registered with the Information Commissioner's Office, reference ZC006816.

Mindora Ltd © 2026